One of the most unorganized, careless, and costly car shops I have ever used. Brought my Honda civic in over a month ago for repairs. I had 30 days of rental coverage and estimated fix date by my adjuster of a week. By the time that almost 2 weeks had gone by with my car sitting in their parking lot, I had absolutely no updates from lyk nu and decided to call. The car still had not been broken down to see the damage underneath the hood. Asked to be fax a form that wasn't coming through on my email. No fax. Call to double check my email and the lady wouldn't even take the time to double check it just kept saying I will email it. Come to find out they had the wrong email address. Call back the next day to fix that. Recieved a phone call 4 weeks after dropping the civic off at their lot from my insurance saying it's time to return the rental. Call lyk nu to explain the situation(still no updates or phone calls by lyk nu) and to please to have someone call me back asap on the matters so I know exactly what to do with my rental as it is not my fault an estimated 1 week project has now turned into 5 weeks! Never received. call back as promised and they are closed for the weekend. Due to the carelessness of lyk nu I am having to put out even more money on this incident than I should($200). After picking the car up, I found parts were not replaced although paid by my insurance and things were broken and repaired incorrectly. Please run as far as you can away from this awful place. Also the very old woman up front to the left that seems to have replaced the young girl, has awful customer service skills and needs to retire from any interaction with the public.
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This was done at the donelson location. However its very apparent the owners dont seem to care about the work they put out or taking money from their customers for horrible work. Still no money back from my rental as they said they would and no parts. The lies are just endless with this place.
Very disorganized vehicle not ready timely always hear excuses. Work was shotty ended up having to have vehicle redone. When paperwork faxed to them they made excuses they didn't have it. When states to bring paperwork to them all of a sudden they found paperwork. Still have had no follow up from them. Made more phone calls with more excuses.
Lyk Nu Collision Centers is a US Car Repair based in Lebanon, Tennessee. Lyk Nu Collision Centers is located at 1005 N Cumberland St, Lebanon, TN 37087, USA.
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